{"id":2663,"date":"2021-05-21T08:46:54","date_gmt":"2021-05-21T06:46:54","guid":{"rendered":"http:\/\/www.dioxvitae.es.mialias.net\/?page_id=2663"},"modified":"2026-07-09T08:29:37","modified_gmt":"2026-07-09T06:29:37","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/dioxvitae.es\/en\/terminos-y-condiciones\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Mycelium Vitae SL, in compliance with Article 97 of RD 1\/2007 of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users, reports that this document establishes the Terms and Conditions governing the use of this website www.dioxvitae.es<\/div>\n
 <\/div>\n<\/header>\n

Please read these Terms and Conditions, our Cookie Policy, our Privacy Policy and our Legal Notice.<\/p>\n

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If you have any questions regarding the Terms and Conditions or the Data Protection Policies you can contact us through our contact channels.<\/p>\n

The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website. The present General Conditions of Use and Contracting are written in Spanish.<\/p>\n

1. OUR DATA<\/h2>\n

The information that appears on the website www.dioxvitae.es and the sale of articles through this website are carried out by Mycelium Vitae SL, a company with address at Carrer la Fassina s\/n Bell-lloc d'Urgell 25220, L\u00e9rida, Spain, with CIF: B02738854 and e-mail address myvi@dioxvitae.es<\/a><\/p>\n

2. YOUR DATA<\/h2>\n

The information or personal data provided by the user will be treated in accordance with the provisions of the Data Protection Policies. By using this website the user consents to the processing of such information and data and declares that all information or data provided are truthful and correspond to reality.<\/p>\n

3. PRIVACY\/PERSONAL DATA PROTECTION<\/h2>\n

Mycelium Vitae SL complies with the guidelines General Data Protection Regulation (Regulation (EU) 2016\/679) and other regulations in force at all times, and ensures the correct use and processing of the user's personal data.<\/p>\n

For it, next to each form of collection of personal character data, in the services that the user can request to Mycelium Vitae SL, will make know to the user of the existence and acceptance of the particular conditions of the treatment of its data in each case, informing him of the responsibility of the created file, the direction of the person in charge, the possibility of exercising its rights of access, rectification, cancellation or opposition, the purpose of the treatment and the communications of data to third parties in its case.<\/p>\n

Also, Mycelium Vitae SL creator of the Web site informs that it gives fulfillment to Law 34\/2002 of July 11, of Services of the Society of the Information and the Electronic Commerce and will request to the user its consent to the treatment of its electronic mail with commercial aims at every moment.<\/p>\n

Minors<\/h3>\n

The contents of the Web Page are directed to people of legal age. Mycelium Vitae SL does not try to obtain data of minor people. When Mycelium Vitae SL has knowledge that personal data of a minor exists in its file, it will proceed immediately to cancel these data.<\/p>\n

4. OBLIGATIONS OF THE USER<\/h2>\n

The user must respect at all times the terms and conditions established by the website.<\/p>\n

The user will use the website in a diligent manner and assumes any liability that may arise from a breach of the terms and conditions of the website.<\/p>\n

The user may not use the website to transmit, store, disseminate, promote or distribute data or content that carries viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer or telecommunications program or equipment.<\/p>\n

5. SERVICES OFFERED<\/h2>\n

The website www.dioxvitae.es provides information to its users about the characteristics of the products marketed by Mycelium Vitae SL.<\/p>\n

Likewise, the web page provides other services such as the on-line sale of products, as well as their payment by means of a secure server.<\/p>\n

The recipients of the services of the website are the users interested in products marketed by Mycelium Vitae SL.<\/p>\n

6. INDUSTRIAL AND INTELLECTUAL PROPERTY<\/h2>\n

Mycelium Vitae SL by itself or as assignee, is holder of all the rights of intellectual and industrial property of its web page, as well as of the elements contained in the same one (by way of example, images, sound, audio, video, software or texts; marks or logos, combinations of colors, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), ownership of Mycelium Vitae SL or of its licensors.<\/p>\n

By virtue of the arranged thing in articles 8 and 32.1, paragraph second, of the Law of Intellectual Property, they are expressly prohibited the reproduction, the distribution and the public communication, including its modality of putting to disposition, of the totality or part of the contents of this page Web, with commercial aims, in any support and by any technical means, without the authorization of Mycelium Vitae SL. All rights reserved.<\/p>\n

The USER commits itself to respect the rights of Intellectual and Industrial Property ownership of Mycelium Vitae SL will be able to visualize the elements of the portal and even to print them, to copy them and to store them in the hard disk of its computer or in any other physical support as long as it is, only and exclusively, for its personal and private use. The USER will have to abstain to suppress, to alter, to elude or to manipulate any protection device or security system that was installed in the pages of Mycelium Vitae SL.<\/p>\n

7. HOW TO BUY OR ORDER<\/h2>\n

There are two ways to make a purchase, one is as a registered user and the other as a guest.<\/p>\n

7.1 Purchase as a Registered User<\/h3>\n

In this case, it will be necessary to fill in a form with the user's personal data that will allow him to modify his data in order to keep them updated, manage his purchases, track shipments and enjoy promotions and special offers.<\/p>\n

Before completing the registration, the user must accept these general conditions of purchase, otherwise the process will not be completed and, therefore, the user will not be able to acquire the status of registered user with the advantages that this entails. Once the registration is completed, the user will be able to access the private area as many times as he\/she wishes by entering his\/her personal user name and password.<\/p>\n

7.2 Purchase as a Guest<\/h3>\n

The guest is not obliged to register but must provide us with the personal data necessary to make the shipment and must accept in any case the present conditions of purchase.<\/p>\n

7.3 Purchasing process<\/h3>\n

In both cases, the purchase process is very simple, since the user only has to select the product\/s he\/she wants to buy and add them to the shopping cart.<\/p>\n

To finalize the purchase the customer must go to the shopping cart, where the selected items and shipping costs will be detailed for review. At this point, if the customer has a promotional code or an online voucher to benefit from the conditions and discounts indicated therein, he\/she must include it and accept the order. If you are a previously registered user, you must identify and authenticate yourself, using your username (email address) and password.<\/p>\n

At this point you will need to enter the shipping address by selecting it from the list of shipping addresses in your account or, in the case of a guest, by typing it in again.<\/p>\n

Once the order has been reviewed and the customer has been identified, we proceed to the method of payment, by credit or debit card, or cash on delivery. Any expenses originated by the selected means of payment will be of exclusive account of the buyer. There may be commissions from the customer's bank. The cash on delivery payment is an additional service that has an additional cost of 5% of the order value with a minimum of 3 euros per order.<\/p>\n

All payments made by credit or debit card are made through the financial institution's secure payment gateway, which encrypts the card data. The confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution.<\/p>\n

If the card payment is made with the default payment option, this is done through the payment gateway, the system will connect to the card issuing bank, which will request that you authorize the transaction by means of a personal authentication code. The transaction will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.<\/p>\n

If payment is made through the second option \u00abStripe\u00bb, no code will be requested. However, Stripe is a completely secure platform, worldwide proven.<\/p>\n

As a complementary measure to the system of \u00abSecure Payment\u00bb and with the objective of collaborating in the prevention of fraud through the Internet, Mycelium Vitae SL reserves the right to verify the personal data supplied by the client and to adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.<\/p>\n

Once the payment is validated, a contract of sale is established between the user and Mycelium Vitae SL with the present conditions. The only languages in which the purchases will be able to be formalized will be in Spanish, although, independently of the language, the geographic scope will be International. Our Web is comfigured for the purchase in many countries. In case the country is not configured, please contact via email to myvi@dioxvitae.es to make the purchase outside the web.<\/p>\n

Once the purchase process is completed, the purchase will be confirmed by means of an e-mail \u00abOrder Confirmation\u00bb sent to the buyer, which will contain the order number, number of items, description of each item with its characteristics, price, taxes and shipping costs as well as delivery time in the terms described in the shipping and returns section.<\/p>\n

The non-receipt of this message may be due to a temporary communication problem in the network or to a typing error in the e-mail address communicated. In both cases, it is advisable to contact us through the contact form (Order reason) to let you know how to proceed.<\/p>\n

For any questions, the user can contact us through the contact form.<\/p>\n

7.4 \u00abMY ACCOUNT\u00bb Management\u00bb<\/h3>\n

In the section \u201cMy account\u201d the user will have at his disposal a complete space where he can register, modify or correct his personal data to keep them updated, an address book to manage shipping, billing or other addresses that may be of interest, list and receipts of all orders placed, wish lists (information about an item that may be of interest even if he has not purchased it), subscription and unsubscription to the newsletter, gift card if he has one, as well as other options to facilitate his user profile management.<\/p>\n

8. PRICES AND METHODS OF PAYMENT<\/h2>\n

8.1 Pricing<\/h3>\n

Published prices are valid unless typographical error or end of promotion. Published prices are expressed in euros and do not include taxes.<\/p>\n

The price of the product will be increased by the shipping cost and VAT tax, which may vary depending on the destination of the shipment.<\/p>\n

Mycelium Vitae SL reserves the right to modify products, promotions, commercial conditions and prices at any time and without previous warning to the client.<\/p>\n

8.2 Methods of payment<\/h3>\n

The products will be paid in advance by credit\/debit card or cash on delivery with a cost of 5% of the value of the order with a minimum of 3 euros. There is no cash on delivery for overseas shipments.<\/p>\n

El pago mediante contrareembolso estar\u00e1 disponible \u00fanicamente para pedidos cuyo peso total no supere los 40 kg. En aquellos pedidos que superen dicho peso, esta modalidad de pago no estar\u00e1 disponible, debiendo seleccionar el cliente otro m\u00e9todo de pago habilitado durante el proceso de compra.<\/p>\n

8.2.1 Credit\/Debit Cards<\/h3>\n

The payment accepts all credit or debit cards and is made at the time of purchase, this method is convenient and secure.<\/p>\n

9. DEADLINES AND FORM OF DELIVERY<\/h2>\n

The periods indicated next are computed in working days, from Monday to Friday being able to be altered by local holidays of Catalonia as of the place of shipment or national holidays. Likewise, the delivery can be slightly delayed in case of incidence in the transport, in such case Mycelium Vitae SL does everything necessary to solve the delivery as soon as possible. <\/p>\n

In special dates like Christmas, Epiphany, long weekends or special promotions, we do not guarantee that the delivery will be made in time, due to the volume of merchandise of the transport agencies. Mycelium Vitae SL reserves the right to modify the delivery times and the type of shipment without previous warning in the case of orders of great dimensions or special cases. For security reasons, no order will be accepted when it is not possible to identify the recipient of the order and his address. <\/p>\n

9.1 <\/span>SHIPMENTS TO MAINLAND SPAIN<\/span>.<\/span><\/span><\/p>\n

However, when the customer places the order, he can request in \u00abobservations\u00bb that the delivery be made at the post office of his choice, so that he can pick it up himself.<\/p>\n

In this case you must add the address of the post office in observations. The delivery time for orders paid by credit card is 2 days on average and 4 days on average for cash on delivery.<\/p>\n

9.2 Shipments to <\/span>BALEARIC ISLANDS AND PORTUGAL<\/span>.<\/span><\/span><\/p>\n

However, when the customer places the order, he can request in \u00abobservations\u00bb that the delivery be made at the post office of his choice, so that he can pick it up himself.<\/p>\n

In this case you have to add the address of the post office in observations. The delivery time for orders paid by credit card is 3 days on average and 5 days on average for cash on delivery.<\/p>\n

9.3 <\/span>SHIPMENTS TO THE CANARY ISLANDS, CEUTA AND MELILLA<\/span>.<\/span><\/span><\/p>\n

However, when the customer places the order, he can request in \u00abobservations\u00bb that the delivery be made at the post office of his choice, so that he can pick it up himself. In this case, the address of the post office must be added in observations.<\/p>\n

Delivery time is 8-12 days. Cash on delivery is not accepted.<\/p>\n

9.4 shipments to international destinations<\/h3>\n

The website is configured for international shipping to Europe and Russia. However we can ship worldwide. In case of not being configured the country of destination the customer can contact via email or whatsapp to make the purchase outside web. The delivery time varies according to the country being 10-15 days on average in Europe, and 20-25 in other countries.<\/p>\n

Shipments outside the European Union may be subject to customs taxes in the destination country. Mycelium Vitae SL does not know the amount fixed by each country. In such a case of taxation, it is imperative the payment to make the delivery. The delivery company will contact the customer to assist in the customs payment.<\/p>\n

9.5 ORDER CANCELLATIONS<\/h3>\n
Orders that are confirmed and in the preparation phase cannot be cancelled. If you wish to cancel your order, you must contact our Customer Service department using the contact form (Order reason) to tell you how to proceed. <\/div>\n
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10. RIGHT OF WITHDRAWAL<\/h2>\n

The right of withdrawal from a contract is the power of the consumer and user to cancel the contract concluded, notifying the other contracting party within the period established for the exercise of this right, without having to justify their decision and without penalty of any kind. In short, it is the possibility of returning the order without justification.<\/span><\/p>

Se podr\u00e1 devolver el producto en un plazo m\u00e1ximo de treinta (20) d\u00edas naturales desde que haya recibido el mismo.<\/p>

La devoluci\u00f3n del importe se realizar\u00e1 en un plazo de quince (15) d\u00edas naturales desde la fecha en que haya sido comunicada efectiva e inequ\u00edvocamente la decisi\u00f3n de desistimiento del contrato y siempre que se hayan recibido previamente los bienes o productos objeto de desistimiento y est\u00e9n en perfectas condiciones y precintados.<\/p>

El derecho de desistimiento se realizar\u00e1 remitiendo a Mycelium Vitae SL, a trav\u00e9s del correo electr\u00f3nico contacto (motivo Devoluci\u00f3n), la voluntad de ejercitar dicho derecho. Recibida la comunicaci\u00f3n, Mycelium Vitae SL informar\u00e1 al cliente de los pasos y medidas que debe considerar para llevar a cabo el derecho de desistimiento.<\/p>

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Los costes del env\u00edo de ida y devoluci\u00f3n corren a cargo del cliente independientemente de que el pedido tenga env\u00edo gratuito.<\/p>\n

12. RIGHT OF EXCLUSION<\/h2>\n

Mycelium Vitae SL reserves the right to deny or to withdraw the access to the portal and\/or the offered services without need of notice, at own request or of a third party, to those users who do not fulfill the Conditions of Use of the portal.<\/p>\n

Mycelium Vitae SL will pursue the breach of the Conditions of Use of the portal, as well as any undue use of its portal exercising all the civil and penal actions that can correspond to him in right.<\/p>\n

13. WARRANTY<\/h2>\n

The products offered through www.dioxvitae.es are subject to current legislation, which according to the provisions of Article 116 of Royal Legislative Decree 1\/2007 of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws has a warranty period of two years from delivery.<\/p>\n

Said warranty shall be applicable, unless circumstances make it inapplicable, if the following conditions are met: the product conforms to the description and possesses the qualities presented, it is suitable for the ordinary use of products of the same type or for special use if the manufacturer has admitted such use and it meets the quality and performance of products of the same type.<\/p>\n

If any product does not comply with the above conditions, the customer must notify us using the contact form (after-sales\/warranty reason).<\/p>\n

14. MODIFICATIONS AND LINKS<\/h2>\n

Mycelium Vitae SL reserves the right to carry out without previous warning the modifications that it considers opportune in its Web site, being able to change, to suppress or to add as much the contents and services that it provides as the form in which these appear presented or located, as well as in the General Conditions of Contracting here determined.<\/p>\n

Mycelium Vitae SL is not responsible for the bad use that is made of the contents of its web page, being exclusive responsibility of the person who accesses them or uses them.<\/p>\n

In the case that in www.dioxvitae.es there were links or hyperlinks to other Internet sites, Mycelium Vitae SL creator of the Web site will not exert any type of control on these sites and contents. In no case Mycelium Vitae SL creator of the Web site will assume some responsibility by the contents of some link pertaining to an other Web site, nor will guarantee the technical availability, quality, reliability, exactitude, amplitude, veracity, validity and constitutionality of any material or information contained in any of these hyperlinks or other sites of Internet. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.<\/p>\n

15. APPLICABLE LAW AND COMPETENT JURISDICTION<\/h2>\n

The conditions of use of the Web Page contained in this document, as well as the relations between the user and Mycelium Vitae SL, will be governed and interpreted according to the Spanish laws. For the solution of any conflict that could arise, the user and Mycelium Vitae SL are submitted expressly to the competence and jurisdiction of the courts and tribunals of the city of L\u00e9rida, renouncing expressly to any other jurisdiction that could correspond to them.<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

T\u00e9rminos y condiciones Mycelium Vitae SL, en cumplimiento del art\u00edculo 97 del RD 1\/2007 de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General de Defensa de Consumidores y Usuarios, informa que el presente documento establece las Condiciones por las que se rige el uso de esta p\u00e1gina web […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-2663","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dioxvitae.es\/en\/wp-json\/wp\/v2\/pages\/2663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dioxvitae.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dioxvitae.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dioxvitae.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dioxvitae.es\/en\/wp-json\/wp\/v2\/comments?post=2663"}],"version-history":[{"count":20,"href":"https:\/\/dioxvitae.es\/en\/wp-json\/wp\/v2\/pages\/2663\/revisions"}],"predecessor-version":[{"id":21260,"href":"https:\/\/dioxvitae.es\/en\/wp-json\/wp\/v2\/pages\/2663\/revisions\/21260"}],"wp:attachment":[{"href":"https:\/\/dioxvitae.es\/en\/wp-json\/wp\/v2\/media?parent=2663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}